How does a Preorder work?
If you decide to Preorder an item on our website, please note the following: Payment is charged immediately. Not when the item ships out to you.
Ex. You preorder an item on 11/1, (which is when funds would withdraw from your account), but the fulfillment date from the manufacturer may not be until 11/20.
Preordering is voluntary and if at any time you would like to cancel your Preorder for a full refund to method of payment please do so prior to shipment announcement on our website. If you need to cancel your Preorder or Update in any way, please email Hello@smithandvena.com
If you are ordering a Preorder item with an In-Stock item, you will only be charged Shipping once. Preorder items will ship separately if ordered with IN STOCK items!
For Returns on Preorders, you have 14 days from the day that you received the Order.
The date listed on the Preorder item is an approximation communicated by the manufacturer. We will keep it updated on the website as needed.