Returns At Smith & Vena

Returns At Smith & Vena

Hopefully you love everything you have purchased, but if something does not work out, we’re here to help!

Return Eligibility Requirements

Almost all items are eligible for a return, please see below for exceptions & rules:

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free.
  • If you feel you have received a defective or damaged item, please contact us within 3 business days of the delivery date.
  • Last Chance items are FINAL SALE.

How To Make A Return

  • Return for a refund:
    • Must be postmarked for return within 14 days of the delivery date.
    • We offer Free Returns for all online purchases within the return period and will email a return label to you.
    • Return shipping costs are the customer’s responsibility if purchased in person (Pop Up, Event, etc). 
    • Refunds are refunded back to the original form of payment unless a store credit is requested.
  • Return for store credit:
    • Must be postmarked within 30 days of the delivery date.
    • Return shipping costs are the customer’s responsibility if returned after 14 days.
    • Return shipping costs are the customer’s responsibility if purchased in person (Pop Up, Event, etc). 
    • When mailing a return:
      • Please ensure your items are securely packaged! We are not responsible for items that are lost or damaged during their return to our warehouse!
      • Please provide either the original invoice or include a piece of paper with your name and order number in the package.
  • If you have any questions about the process above please contact us!